Frequently Asked Questions
Common Questions
At what age should my puppy have their first groom?
I recommend bringing your little one in as soon as they’ve had their second set of vaccinations (usually around 12–14 weeks). my Puppy Introduction is all about "paws-itive" associations—we keep it short and sweet with lots of cuddles so they learn that the groomers is a fun place to be, not a scary one
How long does a full groom take at Fluffs?
On average, a Full Dog Groom takes between 2 to 3 hours, depending on your pup’s coat condition and size. We take our time to ensure every dog feels relaxed and pampered. We’ll give you a "heads up" text about 15 minutes before your best friend is ready for their red-carpet exit
Does hand stripping hurt my dog?
Not at all! When a coat is "blown" (ready to come out), hand stripping is a painless, natural process. It’s actually the best way to maintain the wire-hair texture and deep color for breeds like Borders or Terriers. I have been expertly trained to do this gently, ensuring your pup stays comfortable throughout the session
What is your appointment & cancellation policy?
To keep things running smoothly for everyone in Wigginton, I ask for at least 24 hours' notice if you need to reschedule. This allows me to offer the slot to a pup on our waiting list. Late cancellations or "no-shows" will be subject to a fee.