Frequently Asked Questions

I recommend bringing your little one in as soon as they’ve had their second set of vaccinations (usually around 12–14 weeks). my Puppy Introduction is all about "paws-itive" associations—we keep it short and sweet with lots of cuddles so they learn that the groomers is a fun place to be, not a scary one

On average, a Full Dog Groom takes between 2 to 3 hours, depending on your pup’s coat condition and size. We take our time to ensure every dog feels relaxed and pampered. We’ll give you a "heads up" text about 15 minutes before your best friend is ready for their red-carpet exit

Not at all! When a coat is "blown" (ready to come out), hand stripping is a painless, natural process. It’s actually the best way to maintain the wire-hair texture and deep color for breeds like Terriers. I have been expertly trained to do this gently, ensuring your pup stays comfortable throughout the session

I ask for at least 24 hours' notice if you need to reschedule. This allows me to offer the slot to a pup on our waiting list. Late cancellations or "no-shows" will be subject to a fee.

For our clients driving in from Poppleton, Skelton or Strensall and surrounding areas, we have easy, stress-free parking right outside the salon. We always send a '15-minute' text before your pup is ready, so you have plenty of time to head back for collection

We take pride in being a 'wellness-first' salon. For nervous dogs we offer 1-on-1 sessions where your pet is the only dog in the building. There are no barking distractions or cages. We go at your dog's pace, using low-noise clippers and positive reinforcement to build their confidence over time

Yorkshire mud is famous for a reason! If your dog has had a particularly adventurous run along the River Ouse, our 'Bath & Brush' service is perfect. We use professional-grade de-shedding shampoos and high-velocity dryers that lift grit and silt out of the undercoat, preventing the skin irritation and matting that common York mud can cause.