Privacy Policy

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Privacy Policy for Fluffs York

Last Updated: March 2026

At Fluffs York, we are committed to protecting the privacy and security of our clients and their pets. This policy outlines how we collect, use, and safeguard your personal information in compliance with UK data protection laws.

1. Information We Collect

To provide the best grooming service for your dog, we collect the following information:

  • Owner Details: Name, address (for those in Wigginton, Haxby, Strensall, etc.), phone number, and email address.

  • Pet Details: Dog’s name, breed, age, medical history, temperament, and grooming preferences.

  • Technical Data: If you use our website, we may collect your IP address and cookies to improve your browsing experience.

2. How We Use Your Information

We use your data strictly for business purposes, including:

  • Booking and managing your grooming appointments.

  • Contacting you regarding your pet (e.g., "15-minute" collection texts).

  • Maintaining health and safety records for your dog.

  • Sending occasional marketing updates or local York pet advice (only if you have opted in).

3. Data Sharing

We do not sell your data. We only share information when necessary to run our business:

  • With secure booking software providers.

  • If required by law or for insurance purposes.

  • With your explicit consent (e.g., sharing a photo of your dog on our Facebook or Instagram).

4. Image Rights

We love showing off our "Fluffs Makeovers!" We may take "Before & After" photos of your pet to use on our website and social media.

  • We will never include your personal details (like your full name or home address) in these posts.

  • If you prefer that we do not photograph your pet, please let us know at the start of your appointment.

5. Data Security & Retention

  • Security: We use industry-standard measures to protect your digital and paper records.

  • Retention: We keep your records for as long as you are an active client. If you haven't visited the salon for 2 years, we will securely delete your personal data.

6. Your Rights

Under the GDPR, you have the right to:

  • Request a copy of the information we hold about you.

  • Request that we correct any inaccuracies.

  • Request that we delete your data (the "Right to be Forgotten").

7. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Lucy at Fluffs York Wigginton, York, YO32

Phone: 07955270459

Email: lucy.allatt@hotmail.com