---
title: Terms & Conditions | Fluffs Dog Grooming York
description: "The terms and conditions for Fluffs Dog Grooming York: deposits, cancellations, matting, pet welfare, pricing and more."
---
[%20(250%20x%20100%20px)%20(1).png)](https://www.fluffsyork.co.uk)
- [About](https://www.fluffsyork.co.uk/about)
- Pricing & Packages
- [Full Dog Groom](https://www.fluffsyork.co.uk/dog-grooming-prices-and-packages-in-york)
- [Hand Stripping](https://www.fluffsyork.co.uk/hand-stripping-in-york)
- [Puppy Grooming](https://www.fluffsyork.co.uk/puppy-grooming-in-york)
- [Wash, Dry & Deshed](https://www.fluffsyork.co.uk/dog-deshedding-prices-in-york)
- [Nail Clipping](https://www.fluffsyork.co.uk/dog-nail-clipping-cost-in-york)
- [Gallery](https://www.fluffsyork.co.uk/dog-grooming-gallery)
- [Reviews](https://www.fluffsyork.co.uk/customer-reviews-fluffs-dog-grooming-york)
- FAQs
- [FAQs](https://www.fluffsyork.co.uk/faqs)
- [T&Cs](https://www.fluffsyork.co.uk/terms-and-conditions)
- [Blog](https://www.fluffsyork.co.uk/dog-grooming-tips-and-tricks)
- [Contact](https://www.fluffsyork.co.uk/contact-fluffs)
# Terms & Conditions
# Get in touch with Fluffs
*Effective from 1st March 2026*
The following Terms & Conditions cover services provided by Fluffs Dog Grooming York. By booking an appointment, you are agreeing that you have read and accepted these terms and conditions, and hereby release the salon from any responsibility for the below-mentioned processes and all medical problems that may be uncovered and/or occur during the services. Should my pet require veterinary care after or during the service, I hereby agree for the salon to seek veterinary services and to pay all fees if required.
## Deposits
Due to no-shows and late cancellations, new customers may be required to pay a deposit at the time of their first booking. Upon collection, this deposit will be deducted from the final price of the groom.
You agree that this deposit will be non-refundable if you cancel your appointment with less than 48 hours notice. If you fail to attend your appointment without giving notice, you will lose your deposit and owe the remaining amount of the groom price as stated below under "No-shows and late cancellations".
If you need to reschedule or cancel your appointment with more than 48 hours notice, we will be happy to move your deposit over to a new appointment or refund it to your original payment method.
Please understand that when you miss or cancel an appointment without giving enough notice, we miss the opportunity to fill that time slot and clients on our waiting list miss out on the opportunity to use our services. This has a large impact on a small business and affects our ability to provide the best service we possibly can.
## No-shows and late cancellations
If you cancel your appointment with less than 48 hours notice, a cancellation fee of 50% of the appointment will be required before you can re-book with Fluffs Dog Grooming. If you do not attempt to contact us and fail to show up for your appointment, 100% of the appointment fee will be required. If you no-show more than once without a valid reason, you will be unable to re-book with Fluffs Dog Grooming.
## Pet safety and right to refuse
You entrust your pet to Fluffs Dog Grooming for the purpose of grooming your dog.
Due to the intimate nature of the grooming process, or a pet's tolerance level for stress, strangers or handling, some pets can become anxious or reactive during the grooming process.
If we determine that continuing the grooming service would present a threat to your dog's emotional or physical health, and/or the safety of the groomer completing the service, we have the right to refuse service and contact you immediately. In the event this happens, I understand I will be responsible for any services rendered.
Fluffs Dog Grooming may offer desensitisation session services in place of a grooming appointment (at a cost) if your dog is struggling with aspects of the grooming process.
We will take every precaution necessary to complete the grooming service safely and humanely, using appropriate industry safety equipment. I grant permission to the selected salon/groomer to utilise the correct restraints for the health and safety of my pet and grooming service provider.
## Time keeping
Fluffs Dog Grooming works by appointment only; the appointment slot allocated for your pet's groom has been booked at your request exclusively. We do not double-book appointments; a no-show is lost income. We provide a free appointment reminder by text and email. If you require a reminder by phone, please ask us.
We also work on a one-to-one basis, which means we cannot accommodate early drop-offs and late pick-ups, as this disrupts the next appointment. You agree to drop your dog off no earlier than 10 minutes before your appointment time, and to pick up at the time agreed during drop-off. If you do not adhere to this, a kennel fee will be applied on top of your grooming fee. Any arrivals over 15 minutes late may be refused but still charged.
Please try not to arrive early to collect your dog, as they may become over-excited, which can make the groom dangerous to complete.
## Aggressive or poorly socialised dogs
If your dog displays aggression during the grooming process, we reserve the right to refuse or terminate the appointment for the safety of the groomer and the dog. You must inform us prior to your appointment if your dog has ever bitten or displayed aggression.
Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their dogs.
## Matting
Matted coats can cause a variety of skin and health problems and do not allow air to circulate to the skin, which can lead to hot spots and bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat, causing further skin problems.
Matted fur also pulls at the skin, causing pain to your pet when they move or lie on the mats. The skin underneath may be raw and inflamed. Matted coats will not dry properly, which can also lead to skin infections.
If your pet's coat is matted, it may need to be clipped extremely short and may show signs of skin irritation and sores. There is also a risk of haematomas. This is where, due to the restriction of blood flow to the surface of the skin whilst matted, the skin becomes thin. This most commonly occurs on the ears. After the mats are removed, the blood rushes back to the surface of the skin, and due to the sensation of this it may make the dog shake its head repeatedly. This may then cause the skin to tear and bleeding to occur. Even with this risk, it is still necessary to remove the matting for the welfare of the dog.
Dogs that have not been groomed regularly may also become stressed and find the grooming session uncomfortable. It is our goal to make your pet's grooming experience as stress-free as possible. It is unfeasible to de-mat or brush out a heavily matted coat, as this would cause excessive pain and suffering. As such, if your dog's coat is found to be matted, it is our policy, and in accordance with the Animal Welfare Act 2006, to shave the coat off. This is a short clip, removing all the matting. An additional fee will be charged due to the extra time required for pre-clipping and the damage it causes to our equipment.
Fluffs Dog Grooming will not be held responsible for nicks, cuts or grazes that may occur when removing heavily matted coats, nor for any skin conditions or haematomas that could be uncovered during this process. It is the owner's duty of care towards their pet to maintain the coat between professional grooms. We are happy to show you how to brush your pet correctly between appointments to prevent mats forming.
If matting is found after your pet has been dropped off which requires a shorter clip than agreed upon, you will be called to give your consent for this to go ahead. If you do not agree and would rather collect your pet, you may still be charged partially or fully for your appointment.
## Fleas and other parasites
You confirm that your pet is up to date with flea and worm treatments. If fleas or other parasites are found on your dog during a groom, Fluffs Dog Grooming reserves the right to refuse service and receive full payment, as well as an added charge in order to treat the salon for said parasite. If you notice your pet has parasites prior to your grooming appointment, you will notify Fluffs Dog Grooming immediately and rearrange your appointment for after the infestation has cleared.
## Your pet's health and welfare
Whilst your pet is in our care, its health and welfare is our primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming, a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet's groom, you authorise us to seek emergency veterinary treatment.
## Elderly dogs, health conditions and extra care
Elderly dogs run a higher risk of possible complications during their grooming session. Skin and coats may change and become thinner over time, causing sensitivity. Joints can become sore, so they may struggle to stand or be handled for longer periods, and health conditions may also minimise the grooming they can cope with. Haircuts and styles may have to be adapted to help keep grooming sessions to a minimum and to keep them as comfortable and safe as possible. We will always discuss with you and explain what we think is the best approach for your dog, and why. It is especially important in these circumstances that owners are easily contactable, and we may also ask owners to stay in the surrounding local area during grooming in case their presence is required at short notice. In some circumstances where we feel the dog is no longer coping with grooming, Fluffs Dog Grooming reserves the right to discontinue services if we feel it is unsafe and all other options have been explored. This will be discussed with the owner and our help and guidance will be given for future grooming care. Pets which are pregnant will not be accepted for grooming. If your dog comes into season prior to your appointment, please inform Fluffs Dog Grooming as soon as possible and your appointment can be rearranged if necessary.
If your pet appears unwell at the time of your appointment, or has had a bout of sickness or diarrhoea within 48 hours of their appointment, they will not be accepted for grooming due to the risk of cross-infection to other dogs and for their own comfort.
## Pricing
Starting prices are for pets:
- That are used to being professionally groomed on a regular schedule (i.e. 6 to 8 weeks between appointments)
- Whose coats are well maintained between professional grooms (kept tangle, knot and mat free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
- Matted, poorly maintained and/or overgrown coats
- Pets which are difficult to manage or uncooperative during grooming
- Overweight pets, or pets oversized for the breed standard
- Timid, anxious or nervous pets, which require frequent breaks and may need special handling
These cost more time, labour and/or product, and the costs are passed on to you. If we are unable to complete a groom due to behavioural problems or aggression, you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
## Extra charges
**Cancellation fee:** if you are unable to attend your appointment and no notice is given, you will be required to pay the whole grooming fee. If less than 48 hours notice is given, half of the grooming fee will be required.
**Matting fee:** if your dog is matted, there will be an additional charge starting from £10.
**Late collection:** there is a 15 minute grace period for collection. If you are over 15 minutes late, there is a kennel fee of £5 for every 10 minutes thereafter that your dog remains in the salon. Accidents and emergencies cannot be controlled, but if this is the case you must notify Fluffs Dog Grooming as soon as possible.
**Flea infestation fee:** an additional charge starting from £10 on top of the full cost of the groom.
**Overdue groom fee:** we recommend most dogs visit us every 4 to 8 weeks depending on style, breed and lifestyle. Any dogs who go longer than 8 weeks will be subject to a varying price depending on the work needed. Dogs over 8 weeks require more time, products and utilities, and this will be reflected in the price.
## Satisfaction
If for any reason you are not happy with any aspect of your dog's grooming experience, you will let Fluffs Dog Grooming know within 24 hours of the last appointment. This does not apply to difficult-to-groom dogs or highly anxious dogs, as under these circumstances we always focus on humanity before vanity. Refunds will not be given.
## Photo and video release
You agree to allow Fluffs Dog Grooming to use your pet's name and any images or likeness of your dog taken while he or she is at the grooming salon, in any form or format, for use at any time, in any media, marketing, advertising, illustration, trade or promotional materials. If you do not want your dog's picture taken, please let us know.
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[](https://www.dogstrust.org.uk/)
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Fluffs Dog Grooming
Wigginton,
York, YO32 2TW
Tel: [07955270459](tel:07955270459)
### About
- [About](https://www.fluffsyork.co.uk/about)
- [Contact](https://www.fluffsyork.co.uk/contact-fluffs)
- [Reviews](https://www.fluffsyork.co.uk/customer-reviews-fluffs-dog-grooming-york)
- [Terms & Conditions](https://www.fluffsyork.co.uk/terms-and-conditions)
### Local Areas
- [Strensall](https://www.fluffsyork.co.uk/dog-grooming-in-strensall)
- [Huntington](https://www.fluffsyork.co.uk/dog-grooming-in-huntington)
- [New Earswick](https://www.fluffsyork.co.uk/dog-grooming-in-new-earswick)
- [Wigginton](https://www.fluffsyork.co.uk/dog-groomer-in-wigginton)
- [Haxby](https://www.fluffsyork.co.uk/dog-groomer-in-haxby)
### Popular Breeds
- [Cockapoos](https://www.fluffsyork.co.uk/cockapoo-grooming-in-york)
- [Labradors](https://www.fluffsyork.co.uk/labrador-grooming-in-york)
- [Cocker Spaniels](https://www.fluffsyork.co.uk/spaniel-grooming-in-york)
- [Golden Retrievers](https://www.fluffsyork.co.uk/golden-retriever-grooming-in-york)
- [Poodles](https://www.fluffsyork.co.uk/poodle-grooming-in-york)
- [Pomeranian](https://www.fluffsyork.co.uk/pomeranian-dog-groomer-in-york)
- [Shih Tzu](https://www.fluffsyork.co.uk/shih-tzu-grooming-in-york)
- [Cavalier King Charles](https://www.fluffsyork.co.uk/cavalier-king-charles-spaniel-grooming-in-york)
- [Bichon Frise](https://www.fluffsyork.co.uk/bichon-frise-grooming-in-york)
- [Miniature Schnauzer](https://www.fluffsyork.co.uk/miniature-schnauzer-grooming-in-york)
- [Cavapoo](https://www.fluffsyork.co.uk/cavapoo-grooming-in-york)
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